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New York City Chapter Meeting: 9.10.19
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9/10/2019
When: Tuesday, September 10, 2019
8:00 AM
Where: Avaya Customer Experience Center
1 Pennsylvania Plaza
16th Floor
New York City, New York  10119
United States
Contact: Yousef Ibrahim


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Join us for the next Metro New York chapter meeting, sponsored by Avaya, on Tuesday, September 10!  Avaya is hosting us at their new Customer Experience Center (CEC) at 1 Penn Plaza, 16th floor, in New York! We’re getting a sneak peek into their new innovation showcase ahead of official launch in October! Take a quick look here.

Agenda: 
Contact Centers of today and beyond, including artificial intelligence, mobility and more!

8:15 am – 9:00 am: Breakfast and Networking

9:00 am – 9:10 am: Opening Remarks by NYMAUG Board

9:10 am – 9:25 am: Avaya Update, New Licensing and Subscription Programs
Mike Piacentini,  VP, Northeast Sales, Avaya

9:25 am – 10:25 am: The Cognitive Contact Center
David Chavez, VP of Architecture and Innovation, awarded with 88 US patents

10:25 am – 11:20 am:Customer Journey, Demonstrations and CEC Tour

Carolyn Laffan Miller, Sr. Manager and Sr. Executive Briefer, NY Customer Experience Center

11:20 am – 11:35 am:  Break for Working Lunch and Survey Distribution 

11:35 am – 12:45 pm:  Optimizing Your Contact Center

Mary Ponto, 30 year experienced trainer and veteran Avaya ENGAGE speaker

12:45 pm – 1:00 pm: Closing Remarks, Giveaways, Surveys and Networking


 

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