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Chicago Chapter Meeting: 11.14.19
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When: Thursday, November 14, 2019
10:00 AM
Where: CME Center
10 S Wacker Drive
12th Floor - Wacker Room
Chicago, Illinois  60606
United States
Contact: Susan Cope

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Join us for our final Chicago Chapter Meeting for 2019, sponsored by Avaya! This meeting is open to members and non-members, and partners are encouraged to invite customers. Non-Members will have a chance to win a FREE IAUG annual membership! All customers will have a chance to go home with a great prize! Enhance your knowledge, meet other customers and enjoy lunch! Thank you to Avaya for sponsoring!


9:30am - 10:00am: Registration & Coffee

10:00am - 10:15am: Welcome, Introductions and IAUG Updates

10:15am - 10:45am: "Unlock the Power of Conversations to Transform Customer Experience" by Susan Terry - Sr. Director, Business Transformation at Avaya 

Avaya Conversational Intelligence is a next-generation solution that automatically transcribes voice interactions into actionable outcomes so contact centers can transform the customer experience they deliver with deeper and more personalized engagements to build customer and brand loyalty

10:45am - 11:30am: "How Avaya Mobile Experience Transforms Next Generation Customer Interactions" by  Robert Tarr – Director, Architecture & Innovation at Avaya

Bridge the gap between the limitations of toll-free service and the mobile world with Avaya Mobile Experience. See how this cloud-based service advances digital transformation so your business can enable smarter interactions for smartphone users, reduce toll-free and agent costs, increase efficiencies across the contact center, and create a competitive advantage through an enhanced customer experience

11:30 am - 12:15 pm: "Avaya Mobile Identity: Enhancing Your Brand’s Reputation by Putting Customers in Control of Their Digital Identity", by  Tom Smith – Strategy & Business Development Director at Avaya

When data breaches occur, customer loyalty and brands’ reputations can be irreparably harmed. Self-sovereign identity (SSI) offers a revolutionary approach to putting consumers in charge of their own digital identity. Avaya Mobile Identity leverages SSI with biometrics, data encryption, and distributed ledger technology, to deliver a comprehensive and secure solution. Learn how to protect your brand’s reputation, enhance data privacy, and give your customers control over their digital identity – all while reducing operational costs in your contact center

12:15 pm - 1:00 pm: Raffle Drawings, Lunch & Networking 


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